Reference

Explore the Rules That Govern Your Account

Our legal framework sets out exactly what you agree to when you open an account on rollet, how we handle your personal data, and what you can expect…

Jurisdiction-aware termsData handled under our Privacy PolicyAccount security commitmentsCookie use disclosedContact us to request changes
Browse lobby Read FAQ
rollet Explore the Rules That Govern Your Account
REACH OUR TEAM

Open a Line to Our Legal Support Team

If you have questions about your rights under our terms, want to request a copy of the data we hold on your account, or need to flag a compliance concern, our team is reachable through multiple channels. We aim to respond to legal and policy queries within 24 hours on business days.

Team online

Email Support

Send your legal query, data-access request or account policy question to our support address and we aim to respond within one business day with a clear written answer.

Live Chat

Our chat window connects you to an agent who can escalate policy or legal questions to the right team — available during standard business hours for India accounts.

Account Dashboard

Log in and navigate to the Help section in your account dashboard to submit a formal policy request, track its status and download any responses we have issued.

HOW WE HANDLE THIS

Browse Our Data and Account Security Commitments

We take a practical approach to the legal obligations that come with operating an account-based platform for India.

Data Storage and Retention

We retain account data for the period required by applicable financial regulations. Once retention periods expire, personal records are deleted or anonymised according to our internal data-lifecycle schedule.

Cookie Use

Our site uses functional, analytical and preference cookies. You can manage your cookie settings at any time through the banner that appears on your first visit or via your browser controls.

Account Security Practices

We use encrypted connections for all account sessions, store passwords in hashed form and send you an alert email whenever a new device logs into your account for the first time.

Who to Contact for Data Requests

To request a copy of your data, ask for corrections, or request deletion where local law allows, write to our data team via the email address listed in your account dashboard under Settings.

How to Request Changes

Submit a written request through live chat or email with your registered account details. We verify your identity before processing any change to personal data or account-level permissions.

Jurisdiction and Eligibility

You confirm at registration that access is permitted under your local law. We periodically review eligibility criteria and notify affected accounts by email if access conditions change in your region.

Discover Answers to Your Legal and Policy Questions

The questions below address what we hear most often from account holders about their rights, how we use their data, and what happens when something needs to change. If your question is not covered here, reach us through live chat or email.

Our terms apply where local law permits. Access to the platform depends on the regulations in your jurisdiction, and by completing registration you confirm that using the service is lawful where you are located.

We collect the information you provide during registration — name, email, phone number and payment details. We also collect device and session data to secure your account and fulfil legal obligations linked to payment processing through UPI, Paytm and PhonePe.

Retention periods follow applicable financial and regulatory requirements. In practice, transaction records are kept for the period required by law, after which they are deleted or anonymised under our data-lifecycle policy.

Yes. Send a written request to our data team through your account dashboard or via email, including your registered account details. We verify your identity and send the data package within the timeframe required by applicable law.

Submit a correction or deletion request through live chat or email. We verify your identity first, then process the change. Deletion may be limited where retention is required by financial regulation — we will tell you if that applies.

We use functional cookies to keep your session active, analytical cookies to understand how you navigate the site, and preference cookies to remember your settings. You can adjust or withdraw consent at any time through your browser or the cookie banner.

We send a notification to your registered email address before any material change to our terms takes effect. The updated version is also posted on this page with a clear effective date so you can compare it against the previous version.

Related Pages

rollet App Golden India rollet Login FAQ