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Explore How rollet Handles Your Privacy

At rollet, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

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Browse the Scope of This Privacy Policy

rollet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder and visitor who accesses rollet where local law permits. We collect your name, email address, phone number and payment identifiers — such as your UPI handle or the Paytm mobile number linked to your wallet — solely to verify

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your identity, process transactions and deliver account services. PhonePe reference numbers are stored only for the duration needed to reconcile your transaction history. We do not sell your data to third-party advertisers. Data transfers to service providers outside India are governed by contractual clauses that require
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equivalent protection standards. Your continued use of the platform after any policy update constitutes acceptance of the revised terms, though we will always notify you of material changes via your registered email before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to flag a concern, our privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven business days. For urgent account-security matters, live chat is the fastest route.

Team online

Email the Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email and the nature of the request so we can verify your identity and act quickly.

Live Chat Support

Open the chat widget from any page on rollet to speak with an agent in real time. Live chat is available around the clock and is the fastest channel for account-security or data-breach concerns.

Help Centre Ticket

Submit a formal ticket through the Help Centre if your request requires documentation or follow-up. You will receive a reference number and a written response outlining the action taken on your data.

DATA HANDLING PRACTICES

See How We Protect Your Account Data

From the moment you open an account, rollet applies layered security controls to every piece of personal data we hold.

Encrypted Data Storage

All personal data — including your name, email, phone number and payment identifiers — is stored in encrypted form using AES-256 at rest. Encryption keys are rotated on a scheduled basis and access is restricted to authorised personnel only.

Cookie Controls in Your Hands

We use session cookies for login continuity, analytics cookies to understand page performance, and optional preference cookies. You can review and withdraw consent for non-essential cookies at any time through the cookie settings panel in your account dashboard.

Account Security Verification

Before processing any data access or deletion request, we verify your identity through your registered email or a one-time code sent to your phone. This step ensures no third party can alter or retrieve your records without your explicit authorisation.

Retention Periods and Deletion

Account data is retained for as long as your account remains active and for a statutory period thereafter as required by applicable Indian law. Once the retention period lapses, your data is permanently deleted from our live systems and purged from backups within 90 days.

Transaction Data Boundaries

Payment data — UPI reference codes, Paytm transaction IDs, PhonePe payment receipts — is used solely for reconciliation and dispute resolution. We do not store full card numbers and we never share payment identifiers with marketing partners.

How to Request Changes to Your Data

You may request access to, correction of, or deletion of your personal data at any time by contacting our privacy team via email or the Help Centre. We will confirm receipt within 24 hours and complete the action within seven business days.

Common Questions About Your Data at rollet

These are the questions we hear most often about how personal data is handled on the platform. If your question is not covered here, our privacy team is reachable by email or live chat at any time.

We collect your name, email address, mobile number and, where required for payment processing, the UPI handle or Paytm number you use. Device identifiers are also recorded to protect your session against unauthorised access.

UPI reference codes and PhonePe receipt IDs are stored in encrypted form and used only to reconcile your transaction history. They are not shared with advertisers and are deleted once the statutory retention period under applicable Indian law has passed.

Yes. Submit a data access request through the Help Centre or by emailing our privacy team. After we verify your identity via your registered email, we will send you a structured copy of your account data within seven business days.

Send a deletion request to our privacy email or raise a Help Centre ticket. We will verify your identity, close your account if it is still active, and permanently delete your records within seven business days, subject to any statutory retention obligations.

We do not sell personal data to advertisers. We share data only with service providers — such as payment processors and identity-verification partners — under contracts that require equivalent data-protection standards to those we apply ourselves.

We use essential cookies for login and security, analytics cookies to measure page performance, and optional preference cookies. You can withdraw consent for non-essential cookies at any time through the cookie settings panel in your account dashboard.

Yes. We will send a notification to your registered email address before any material change takes effect, summarising what has changed and why. Minor clarifications may be updated without a separate notice, but the revision date at the top of the policy will always reflect the latest version.

Explore How rollet Handles Your Privacy

Reach Our Privacy Team Directly

Email the Privacy Team

Live Chat Support

Help Centre Ticket

See How We Protect Your Account Data

Encrypted Data Storage

Cookie Controls in Your Hands

Account Security Verification

Retention Periods and Deletion

Transaction Data Boundaries

How to Request Changes to Your Data

Common Questions About Your Data at rollet

01 What personal data does rollet collect when I open an account?

02 How is my UPI or PhonePe transaction data stored?

03 Can I request a copy of all the data rollet holds about me?

04 How do I ask rollet to delete my personal data?

05 Does rollet share my data with third parties or advertisers?

06 What cookies does rollet use and how do I control them?

07 Will I be notified if this privacy policy changes?

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