Reference

Explore the Terms That Govern Your rollet Account

Before you open an account on rollet, these terms set out exactly what you agree to and what we commit to in return.

Governed by applicable local lawApplies to all account activityCovers UPI, Paytm, PhonePe transactionsUpdated terms notified by emailEffective on account registration

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Browse the Core Conditions Before You Start

rollet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form a binding agreement between you and rollet the moment you complete account registration. They cover how you may use the lobby, how wallet deposits via UPI, Paytm, and PhonePe are handled, and what happens if either party breaches the agreement. Eligibility to access

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the platform depends entirely on whether such use is permitted under the laws applicable to your location in India. We reserve the right to suspend or close accounts that violate these conditions. Any changes to these terms will be communicated to your registered email address at
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least seven days before they take effect. Continued use of your account after the notice period means you accept the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Get in Touch Regarding Any Terms Query

If any clause in these terms is unclear, or you want clarification before completing your account registration, our support team is available around the clock. Queries about account suspension, wallet disputes under UPI or Paytm, and eligibility questions can all be directed through the channels below.

Team online

Live Chat

Start a live chat session from any page on rollet.org. Our agents handle terms queries, account eligibility questions, and wallet dispute clarifications in real time, seven days a week.

Email Support

Send a detailed terms or account query to our support address. We aim to respond within 24 hours; complex disputes involving UPI or Paytm wallet activity may take up to 72 hours.

Help Centre

The rollet Help Centre at rollet.org/help contains written explanations of each major clause, including how deposits via PhonePe are treated under the wallet terms and how withdrawals are verified.

HOW WE HANDLE THIS

Open Your Account Knowing How We Protect It

These six practices shape how rollet applies these terms day to day — from the moment your account is created to how long we retain your data and who you can contact…

Data Handling

Account data you submit — name, contact details, payment method identifiers — is held only as long as necessary for regulatory compliance and wallet reconciliation. We do not sell your data to third parties.

Cookie Policy

We use session and analytics cookies to keep your lobby state consistent across visits. You can adjust cookie preferences in your browser at any time; declining analytics cookies does not affect account access.

Account Security

Your account password is hashed and never stored in plain text. We enforce two-factor authentication prompts when a new device or browser attempts to access your wallet or initiate a PhonePe withdrawal.

Data Retention

Transaction records linked to UPI and Paytm deposits are retained for a minimum period required by applicable financial regulations. After that window closes, records are deleted or anonymised automatically.

Contact for Changes

To request correction or deletion of personal data held on your account, email our data team directly. We acknowledge requests within five business days and complete verified deletions within 30 calendar days.

Dispute Resolution

Any formal dispute arising from these terms is subject to the jurisdiction specified in the governing-law clause. For wallet disputes under UPI or Paytm, we attempt resolution within seven business days before escalation.

Switch Between These FAQs to Understand Your Rights

These questions address what Indian account holders ask most often about the terms — from eligibility conditions to how wallet transactions are treated and what rights you hold over your stored data.

These terms apply to any person who creates or uses a rollet account. Eligibility to access the platform depends on whether such use is permitted by local law at your location in India. Opening an account constitutes full acceptance of all clauses.

We can update these terms and will send notice to your registered email at least seven days before changes take effect. If you disagree with the revised terms, you must close your account before the effective date to avoid being bound by them.

Deposits made via UPI, Paytm, or PhonePe are treated as wallet credit under the payment clause. Each deposit is logged against your account ID. Disputes about a specific transaction must be raised within 30 days of the deposit date.

We hold identity, contact, and payment data for as long as required by applicable financial rules. Once that retention period ends, data is deleted or anonymised. You can request a copy of your data by contacting the support team by email.

Email our data team from your registered address with a clear description of the correction or deletion you need. We acknowledge within five business days and complete verified requests within 30 calendar days of identity confirmation.

If your account is suspended, access to the lobby and wallet is blocked immediately. We will email the reason to your registered address. You may dispute the suspension by contacting support within 14 days; unresolved wallet balances are handled per the dormancy clause.

The governing-law clause in the full terms document specifies the applicable jurisdiction. Eligibility and enforceability of these terms depend on local law where you are located in India. You should read the full clause before opening an account.

Explore the Terms That Govern Your rollet Account

Get in Touch Regarding Any Terms Query

Live Chat

Email Support

Help Centre

Open Your Account Knowing How We Protect It

Data Handling

Cookie Policy

Account Security

Data Retention

Contact for Changes

Dispute Resolution

Switch Between These FAQs to Understand Your Rights

01 Who do these terms apply to?

02 Can rollet change these terms at any time?

03 How do UPI and Paytm deposits fit within these terms?

04 What personal data does rollet hold and for how long?

05 How do I request correction or deletion of my account data?

06 What happens if my account is suspended under these terms?

07 Which law governs these terms?

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